Kimono House FAQ

Business Details
Trading name: Kimono House
ABN: 98 969 672 920
Address: Level 2 'Nicholas Building' 37 Swanston St, Melbourne, VIC, Australia 3000

Phone number: +61 (0)3 9639 0565
Email: info@kimonohouse.com.au
Pricing
All values quoted are displayed and processed in australian dollars (AUD) and include gst.
Shipping Policies
Kimono House ships goods within Australia by registered mail using Australia Post.

All prices quoted for shipping on this website include all shipping, packaging and handling fees.

All prices are quoted based on weight and package size using rates from Australia post. Packaging and handling costs associated with the transaction are also included in the total shipping price.

Items are dispatched within 2 business days of the order placed and shipping times are estimated at between 3-7 business days depending on your location within australia.
Customer Service
Kimono house is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.
Refunds and Returns
Please choose carefully. We do not offer refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where goods have been wrongly described, are different to the product purchased on the website or where products are faulty. Your intention to return a product must be notified to us within 48 hours of receiving goods.
Privacy
Kimono house is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured.

We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us.

Kimono house uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your ip address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order and act as a deterrent to fraudulent behaviour.
Security
When purchasing from kimono house your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at info@kimonohouse.com.au
Fabric Club
The Fabric Club is not taking new memberships at this time.