Postage & Shipping
Kimono House ships goods within Australia by regular mail using Australia Post.
All prices quoted for shipping on this website include all shipping, packaging and handling fees.
Items are dispatched within 2 business days of the order placed and shipping times are estimated at between 3-7 business days depending on your location within Australia.
International shipments can be arranged by contacting us directly with details of your order and shipping address. Total payment including international postage costs will then be advised to you by email.
Refunds & Returns
Kimono house is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item is not available or we are unable to fulfill your order we will notify you within 3 business days to arrange an agreeable alternative item or a full refund. You can choose between a refund, exchange or credit where goods have been wrongly described, are different to the product purchased on the website or where products are faulty. Your intention to return a product must be notified to us within 48 hours of receiving goods.
Kimono House reserves the right to cancel any workshop or cultural event due to circumstances beyond our control. Any fees paid will be refunded in full.
Please choose products carefully. We do not offer refunds if you simply change your mind or make a wrong decision.
Kimono House requires 7 business days advance notice to cancel any confirmed bookings for an event, activity, class or workshop booked with us. In the event we receive less than 7 days notice any fees paid will not be refunded.
Security & Privacy
Kimono house is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured.
We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your ip address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order and act as a deterrent to fraudulent behaviour.
When purchasing from Kimono House your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact us at firstname.lastname@example.org